Packaging Supplies - Frequently Asked Questions (FAQ)

How long will it take to receive my order?
How much do you charge for shipping?
Do you have a minimum order?
What is your price for a large quantity order (usually 8 or more cases)?
Do you sell any additional items not listed on your online catalog?
Do you have a print catalog?
Can you sell to individual consumers or just to companies?
What other payment options are there other than a credit card?
Do I have to place my order online?
What are your customer service office hours?
What is your return policy?

How long will it take to receive my order?
Orders typically ship UPS Ground the same day or the day after the order is placed. It usually takes anywhere from 2 - 5 business days to arrive. If a faster, more time-definite service is needed (i.e. UPS Next Day Air or FedEx Overnight), please call us at 1-800-536-3668 begin_of_the_skype_highlighting            1-800-536-3668      end_of_the_skype_highlighting and we can ship accordingly.

How much do you charge for shipping?
Most orders ship UPS Ground (from the closest distribution center assuming stock is sufficient). We DO NOT have any handling charges; we simply charge the actual UPS Ground rate. This charge is based on weight and can be automatically calculated through our shopping cart.

Do you have a minimum order?
No, we do not have a minimum order dollar amount. You can buy as little as one case or one bundle of an item. The only thing we can't do is break a case or bundle. In other words, you have to at least buy however many units come per case or bundle.

What is your price for a large quantity order (usually 8 or more cases)?
Please call us to receive volume pricing for quantities that exceed the price breaks listed on the online catalog.

Do you sell any additional items not listed on your online catalog?
We sell over 5,000 different products, all are types of shipping or packaging supplies, but not all of them are online yet. Please feel free to contact us to find out if we carry such an item. If we do not carry it, we will be happy to give you names of companies we know of who do sell that item.

Do you have a print catalog?
With the addition of new products making our selection over 5,000 items, we do not have a complete print catalog covering the entire product offering at this time. Current pricing and our complete product listing will always be updated online. We do have a general print catalog that has most items without pricing. If you are interested in receiving this item during our next mass mailing, please contact us.

Can you sell to individual consumers or just to companies?
Although most of our sales are business to business, we can sell to any type of customer. You do not have to be a company.

What other payment options are there other than a credit card?
In addition to accepting Visa, Mastercard, American Express, and Discover, we also offer 30 Day Terms, meaning we mail you an invoice and you have 30 days to pay the bill. This can only be authorized after you fill out our credit application and receive credit approval from us. Please click here for a printable copy of the application that you can fill out and fax to us. It may take anywhere from one to three business days to process your application depending on how long your credit references take to respond back to us.

Do I have to place my order online?
No. You can call your order into our customer service department at 1-800-536-3668 begin_of_the_skype_highlighting            1-800-536-3668      end_of_the_skype_highlighting (Mon- Fri 8:00am - 5:00pm EST) and speak to customer service or you can fax your order to us anytime at 440-846-1692 begin_of_the_skype_highlighting            440-846-1692      end_of_the_skype_highlighting.

What are your customer service office hours?
Our customer service (1-800-536-3668 begin_of_the_skype_highlighting            1-800-536-3668      end_of_the_skype_highlighting) located in Cleveland, Ohio is open during the following hours:
Monday - Friday (8:00 am - 5:00 pm EST)
Saturday - Sunday (Closed)

What is your return policy?
All returns MUST have prior authorization from PackagingSupplies.com. If a product arrived damaged or we made an error in shipping you the wrong item, please contact us so we can arrange to exchange the item. If you decide to return goods for any other reason (i.e. you decided you did not need the item), you need to contact us for a return authorization number. Returns of this nature will result in a 20% restocking fee and require you to pay for the shipping costs associated with returning the merchandise back to us. Please note we cannot accept returns on items more than 30 days after the date of delivery or on custom manufactured or printed items unless the product is defective or manufactured incorrectly.